Privacy Policy

Account information. When you create an account we collect your business name, email address, login credentials, and related account settings such as your chosen subscription plan.

Business configuration. You may provide optional business settings, including a company logo, display branding preferences, staff and customer language selections, voice settings, custom translation keywords, and other display options. These settings are stored with your account so they persist across devices and sessions.

Voice and translation data. To provide the translation service we process audio recordings of spoken conversations on your devices. Audio is converted to text and translated using third-party AI services (see Section 3). Custom keywords you configure may be included in translation requests to improve terminology handling. Transcripts of conversations may appear in your in-session conversation log.

Usage information. We collect information about how you use the Service, including the number of translation messages processed, session activity, and plan-related usage needed to enforce subscription limits and display usage in your account dashboard.

Technical data. We may collect basic technical information such as device type, browser type, and general usage patterns to maintain and improve the service.

We use the information we collect to:

• Provide and operate the real-time translation service
• Maintain your account, business settings, and subscription plan (including branding, languages, voice selection, and custom keywords)
• Track usage against your plan limits and show usage in your account
• Display conversation logs during active sessions and, if enabled, retain them across sign-out on eligible plans
• Process subscription billing and payments
• Improve the reliability and accuracy of the service
• Communicate with you about your account, billing, or the service

We do not sell your data, and we do not use your conversation content to train AI models.

Pilot Translate relies on third-party providers to deliver core functionality:

• Third-party AI processing providers perform transcription, translation, and speech synthesis on the audio and text you submit. Custom keywords you configure may be included in translation requests sent to these providers. Their own privacy policies apply to data processed through their services.
• Our database and authentication provider stores account data, business settings, uploaded logos, and enables real-time communication between devices.
• Stripe processes subscription payments and related billing information. We never see or store your card details. Stripe's privacy policy applies to payment data handled through their service.
• Our hosting provider serves the application and provides the underlying infrastructure that runs the Service.

These providers process data on our behalf and are contractually or technically limited in how they may use it.

By default, conversation logs are cleared when you sign out or when a new login session begins. On eligible subscription plans, you may choose to retain conversation history across sign-out; if enabled, those logs remain stored with your account until you clear them or delete your account.

Business settings (including logos, languages, branding, and custom keywords) are retained for as long as your account remains active. Usage records may be retained for billing, analytics, and plan-limit purposes.

Account information is retained for as long as your account remains active. If you delete your account or request deletion, we will delete or anonymize your information within a reasonable period, except where retention is required by law.

We take reasonable measures to protect your information, including encrypted connections in transit, encryption at rest, and database-level access controls that keep each business's data isolated from other accounts. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your account information at any time by contacting us. You may clear conversation logs from your account settings and remove uploaded branding assets at any time.

This service is intended for business use and is not directed at children. We do not knowingly collect information from individuals under 18.

We may update this Privacy Policy from time to time. Material changes will be communicated to active account holders.

If you have questions about this Privacy Policy, contact us at:

Pilot Translate
businesspilotco.com/contact